Municipal ripple relay is off

• This can be confirmed by checking if the switch is in the off position on the relay box
• This switch should be in a box on an outside wall or at the actual electricity box in your house
• You will have to call the no hot water faults line for eskom
• We are not permitted to work on the municipal relay switch

 Electrical wires are melted / not making contact properly

• We will need to re-wire the electrics on the geyser

 Geyser isolator is faulty

• This switch is normally next to the geyser
• We will need to replace isolator switch

 Thermostat is not working

• The electrical current needed to heat up the element is
  not going through the thermostat


• We must change the thermostat

  Element burnt out

• The most expensive repair to a geyser


• We will have to replace the element


• This will involve switching off water

• Drain geyser of all the water


• Install new element


• Fill up with water & check for any leaks

  A leak in the hot water pipe

• Normally its underground and the water leaks so much that the cold water does not have enough time to heat up in the geyser


• This then leads to no hot water or at least lukewarm water coming out at the tap

• You might be able to hear a water-running sound or at least feel the hot water pipe outlet from the geyser is not hot at all


• If no leak is visible then we would suggest leak detection

  The shut off valve to geyser is off

• No water coming into the geyser and therefore no water
  coming out


• Switch valve on

  The pressure control valve is blocked/clogged

• This will only affect the hot water pressure if the valve
  is installed right before the inlet to the geyser


• The pressure control valve has a removable filter that
  we need to clean

  The tap washer / cartridge is stuck / not working

• This will only affect the one tap and the other taps
  in the house should still be fine


• Change tap washer or cartridge